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Knowledge base
| Registration |
Registration
2
Why do I need to provide my personal data and trade licence for registration?
Who is allowed to purchase vehicles at CarOnSale?
| Manage account |
Manage account
7
How do I change the password to my account?
How do I change or delete general account data?
How can I change/add a phone number?
How do I change my bank details?
Who do I contact if my account has been blocked?
See all 7 articles
| Auction |
Auction
6
How much are the auction fees?
Where can I find an overview of my auctioned vehicles?
The data in the description/auction is wrong - what to do?
What does the term premium mean?
What are the implications of buying a vehicle outright?
See all 6 articles
| Renegotiation |
Renegotiation
4
What does digital renegotiation mean?
Are there any additional fees for the renegotiation?
Where do I raise my bid in the digital renegotiation?
How does digital renegotiation work?
| Payment |
Payment
5
From whom do I receive which invoices?
What happens in the event of non-payment?
What is COSPay and what are its advantages?
How does COSPay work?
Instant Payment with SEPA-Instant
| COSCargo |
COSCargo
22
How do I book transport for a car purchased through CarOnSale?
How do I book transport for a vehicle that I have not purchased through CarOnSale?
What documents are required for transport?
How do I get the bill?
Is the transport announced?
See all 22 articles
| Documents |
Documents
2
Why are the vehicle documents sent by post?
Will I incur additional costs for sending documents?
| Self-collection |
Self-collection
8
What is an express pick-up?
How can I recognise an express collection?
How do I make an appointment to collect the vehicle?
How is the vehicle handover regulated on site?
How can I confirm the collection with QR code?
See all 8 articles
| Complaint |
Complaint
6
How do I submit a complaint using the online form?
Where can I submit the claim?
What can I complain about?
What information do I need to fill in the complaint form?
Where can I find the damage catalogue?
See all 6 articles
| COSCheck Warranty |
| COSCheck Warranty |
23
What is the difference between the Basic and Plus Warranty?
Which vehicles are covered by the basic warranty?
Which vehicles are covered by the Plus Guarantee?
What does COS mean by technical parts?
Which technical parts are covered by the warranty?
See all 23 articles